Journey charts in Executive Dashboard lets you compare and correlate the survey data between different touchpoints in one visually immersive frame. You can easily create multiple stages in one dashboard and analyse the performance metrics of all the stages.
It is supported for the following question types.
NPS Survey: NPS Question and Opinion scale question type
Classic Survey: Opinion scale question type
You can compare the NPS scores of two different touchpoints.
You can compare the average score metrics of different surveys and come to a decisive conclusion of which is better than what.
You can uncover the performance insights between various touchpoints.
Let’s see how it works.
On your home page, create a new dashboard or open an existing one.
2. While configuring the widgets, select Journey Chart as your chart option.
3. Select the metric from the dropdown as per you wish.
Average: The average metric lets you compare the average values of two different touchpoints.
NPS Score: NPS Score compares the scores of the NPS question and will show a widget with the score values.
4. You can also choose different colour cohorts for different score ranges. All you have to do is choose the values and select the colour according to your preference.
Note: In the above case, if the average value ranges between 9 and 10, the colour projection of the widget will be in Green, and similarly the colour varies with the values chosen below.
5. Now, scroll down to create stages. A stage is created to select the survey question for the comparison. You can name the stage and select the stage source from the dropdown.
Once done, click on the Save button.
6. Similarly, create another stage by clicking on + Add new Stage, to compare the values with the previous stage metric.
Once done, click Save.
Note: Please add similar question types across all the stages for accurate display.
7. Now, you can see the stages we have created, are compared with each other in one frame.
8. You can also edit a stage condition by clicking on the pencil icon incase you wish to make any changes.
9. Once everything is done, you can name the Journey chart and add it to the dashboard.
Now, let's dive deeper into some of the use cases that journey chart can be relied on.
Let’s assume a case where you have an online shopping store, and you roll out an NPS survey after every order gets shipped. When the customer purchases multiple times from your store and regularly takes time to complete your survey, you can use Journey Charts to quickly assess the NPS score between different shipping experiences and keep improving with every purchase.
Assume the same case with the online shopping store. This time, to get the opinion metric of the quality of customer support. You can effectively assess the quality metric with every shopping experience and compare how it evolves with every order.
Well, the use-cases are limitless for Journey charts. Let us know in the comments if you have an interesting use case. We are more than happy to add that to the document.