Here’s a detailed overview of SurveyMonkey vs SurveySparrow to dive deeper into what makes one survey tool stand out over the other.



SurveyMonkey

SurveySparrow

Pricing

Starts from $32

Starts from $19

Best for

If your business is big, can afford to go a little expensive, and also want to give your customers a good survey experience, you can go with SurveyMonkey.

SurveySparrow is an ideal platform for businesses from big enterprises to SMEs and MSMEs as we have NPS surveys, 360 degree feedback surveys, classic and chat forms, and more for a relatively lower price than SurveyMonkey

Features

Whitelabelling, Custom Reports, Drag & Drop Builder, Survey distribution, Branding, Multimedia support, Multilingual Surveys, Workflows, Question Types, Branching and Skip logic, Reporting & Analytics, Data export, templates.


Read G2’s take on SurveyMonkey features.

White labelling, Custom Reports, Customizations, Integration APIs, Internationalization, User, Role, and Access Management, Performance, Mobility, Reporting, Executive Dashboards, Performance Benchmarking, Reporting, Employee Pulse Surveys, Employee Segmentation, Peer Recognition, Social Feedback Portal, 360 Degree Surveys, Chat and Classic Surveys, NPS Platform, Case Management.

G2 has its say on SurveySparrow features.

Pros/Advantages

  • User-Friendly interface

  • Easy to set up

  • Easy survey creation

  • Customized survey forms that can include company branding/style

  • In-depth data insights and analysis

  • 24/5 Chat, Email, Phone Support.

  • Dashboards to visualise your survey data

  • Case Management to close your feedback loop

  • Conversational and Intuitive UI

  • Easy to set up

Ease of Use

The surveys are easy to create, and the features are pretty straightforward.



Creating a survey with SurveySparrow is just a cakewalk for any Lehman. You can personalise your survey with emojis, GIFs, images, and custom variables.

Value for Money

SurveyMonkey has quite a lot to offer only if you’re in the higher plans.

Learn more about SurveyMonkey’s pricing plans and features.

SurveySparrow lets you create more surveys and allows more responses for a relatively lower price.

Learn more about SurveySparrow’s pricing plans and features.

Customer Support

  • 24/7 Email Support

  • Phone Support

  • 24/5 Live Chat Support

  • 24/5 Email Support

  • 24/5 Phone Support

Easy to Use

SurveySparrow's conversational and intuitive UI simply stands out from SurveyMonkey. The platform is so easy to use that you can nail down a survey in just a few clicks. Though it's equally easy to create a survey on SurveyMonkey, they definitely lack the attractive and customisable design themes on their surveys. When it comes to Data, the Data extraction and analysis is fairly simple with SurveySparrow, and it's totally the other way around with SurveyMonkey.

Quality of Support

SurveySparrow is known for its round-the-clock technical support, while reaching out to SurveyMonkey's support team is a huge task in itself. SurveySparrow offers various ways of support like

  • 24/5 Live Chat Support

  • 24/5 Email Support

  • 24/5 Phone Support

Also we have recently introduced Case Management that lets you close the feedback loop for your survey responses based on the priority level. It also enables you to assign the responses to your teammates. You can create actionable items required to resolve the case and track them regularly with our in-built system.

Pricing

SurveyMonkey

SurveySparrow

Starting price

$32

$19

Free Plan

40 Responses/ Survey

100 Responses/Month

Enterprise vs Enterprise

Custom Quote

100k Responses/Month

SurveySparrow offers the best survey experience for a comparatively lower price than SurveyMonkey. You’ll get to enjoy the wholesome of features even in the BASIC plan. The value for money is suitable for MSMEs, SMEs, big enterprises, and individual users or freelancers.

Learn more about SurveySparrow’s pricing plans and features.

Learn more about SurveyMonkey’s pricing plans and features.

Features

This table should help you understand better of what we offer and how we stand out from SurveyMonkey.



SurveyMonkey

SurveySparrow

Whitelabelling

Yes

Yes

Custom Reports

Yes

Yes

Drag & Drop Builder

Yes

Yes

A dedicated NPS platform

No

Yes

Case Management

No

Yes

360 degree assessments

No

Yes

Multilingual Surveys

Yes

Yes

Custom Workflows

Yes

Yes

Executive Dashboard

No

Yes

User, Role, and Access Management

No

Yes

Classic and Chat Surveys

No

Yes

Note: You can find a more detailed comparison of features of these two platforms on G2's page. Click here to check it out.

Templates

The survey design of SurveySparrow is so attractive that you might not want to end the survey. The best thing about our templates is that we have one question at a time format while SurveyMonkey's surveys feels like filling forms. We currently have three different types of templates - Video surveys, Chat and Classic forms. You’re free to customize the design elements however you want. You can explore more such templates here.

Here's an example of our video survey temple.

Real-Time Reports

SurveySparrow’s real-time reporting module allows you to gain access to rich and insightful data. You can even filter the responses based on the questions you’ve asked, answers you’ve expected, degree of completeness, and other factors. It will help you arrive at conclusions that will help your case. You can even compare the responses received. But SurveyMonkey's process of report generation and data insights is a huge task that you need a lot of time to get familiar with how the function works.

Also, you can use Executive Dashboard to visualise the survey data. Some of the advantages of Executive Dashboard are:

  • Compare, correlate & visualise survey data

  • Slice & dice survey data with multiple dashboards

  • Create and customize widgets to represent information effectively.

Watch the video on Executive Dashboard to understand better.

Reviews

You can find more such reviews here, on G2's page.

Also feel free to schedule a demo anytime that works for you as we would love to expose the other side of our survey platform. Click here to schedule a demo right away.

See you in the next one :)


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